Posted: Saturday, June 10, 2017 12:52 PM
Alternate Locations: Omaha, NE (Nebraska)
Relocation assistance is not available for this opportunity.
Hiring Manager: Jennifer L Gilmore
About The Company
Led by over 9,000 employees : including you : Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long:term care expenses.
As a Claims Intake Manager, you will manage a team and processes for your assigned area(s) of responsibility. You will provide daily oversight of the more complex review, triage and administration for your team ensuring accurate, timely and efficient processing for your assigned area of responsibility. In addition, you will also forecast client demand and team planning/resourcing requirements.
:Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility.
:Ensures that top talent is hired and retained for his/her assigned area(s) of responsibility.
:Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility for his/her assigned area(s) of responsibility.
:Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
:Builds organizational capability within his/her assigned area(s) of responsibility.
:Manages a team and processes for his/her assigned area(s) of responsibility.
:Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assess the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
:Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
:Identifies and recommends process improvements that significantly reduce workloads or improve quality across for his/her assigned area(s) of responsibility.
:Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for his/her assigned area(s) of responsibility.
:Manages assigned area(s) of responsibility to ensure workloads are appropriately balanced among team members.
:Manages the oversight of the more complex review, triage and administration for his/her assigned team(s) ensuring accurate, timely and efficient processing.
:Ensures team forecasts client demand and team planning/resourcing requirements.
:Provides guidance to intake team members' more complex escalated issues/concerns. Escalates issues to more senior management as required.
:Develops and manages team(s) to ensure effective new claims Intake and incoming claims and correspondence for various insurance products, including Short and Long Term Disability, Life, Critical Illness, and Accident.
:4 Year/Bachelors Degree or equivalent work experience (4 yrs of experience in lieu of Bachelors)
:5 + yrs of experience in working in a high production work environment that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience required.
:Six Sigma Green Belt or Black Belt preferred.
:A demonstrated track record of consistently meeting and/or exceeding performance expectations
:Possesses a bias for action and avoids workplace distractions
:Drives performance targets to completion
• Location: Omaha
• Post ID: 8835643 omaha