Posted: Thursday, March 1, 2018 12:25 AM
Job Description Job Summary Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities and Duties Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Qualifications and Skills Problem Solving Customer Service Outbound/ Inbound Calling Patience Job Type: Full-time Company Description Cornerstone Staffing is Omaha's premier staffing company with over 75 years of combined professional experience. Cornerstone specializes in recruiting, screening and placing only the highest qualified professionals; in the Accounting, Finance, IT, Human Resources and Office Administration areas. All of Cornerstone Staffing Professionals have been through our extensive interview process, testing, as well as securing references. Full criminal, credit and employment history verification is available for those companies that require additional background checks.
• Location: Omaha
• Post ID: 12088642 omaha