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Posted: Wednesday, February 21, 2018 6:47 PM

Duties and ResponsibilitiesAttend and participate in all registered education classes and demonstrate the learned skills to a member of the management staff.Attend all monthly and quarterly salon meetings.Demonstrate proficiency in technical skills.Complete assigned salon maintenance duties daily.Follow company Dress Code.Follow Sanitation Procedures.Meet or exceed production standards set by the General Manager and reviewed semi-annually.Arrive 15 minutes prior to scheduled shift. Time in on designated Register. Obtain copy of daily schedule and mark opportunities to book additional services.Clean and organize your station and work area prior to each client's arrival and at the end of your shift. Ensure that products and implements are placed in designated area. Wipe chair completely.Review appointment schedule at the completion of each service to verify client arrivals and/or schedule changes.Follow end-of-day procedures for tallying tickets, verifying totals, retrieving tips, and clocking out.Spend 15 minutes each day on the retail floor approaching customers, providing product knowledge and product recommendations.Generate a designated number of new clients (determined by General Manager).Customer Service Adhere to the Salon Professional GLAMOUR guidelines:G-Greet and ConnectGreet all new and returning clients by their first name and offer a tour of the salon & spa that explains out new and exciting servicesAsk open-ended questions during the experience to understand client expectationsL- ListenListen and be face-to-face during the experience. The client should speak 80% of the time and throughout the serviceObserve non-verbal signalsDiscover underlying concernsAsk Supporting QuestionsAsk additional open-ended questions to discover the client's specific needs and repeat answers back to ensure understandingAsk permission to perform the relaxation ritual, including a massageDetermine what matters most to the client based on the Experience GuideMake the client aware of service pricingM- Make SuggestionsUse your expertise to suggest services and solutions you can provideEducate the client about service benefits and at-home maintenance productsShare information about addition or follow-up services to encourage regular visitsO- Offer Add-onsCross-promote services and at-home maintenance products to enhance experienceMake recommendation for the next visit based on service planInform the client of special events and promotionsU- Use ClosersReassure client's decisions regarding service and at home maintenance productsVerify that the service met the client's expectationsGive confirmation to the client's choicesR-Ring it UPUse the Gratitude Close by thanking the client and inviting them to return by scheduling a follow up appointmentWalk the client to the retail floor to help them find their at-home maintenance productsSend a thank you card or make a follow-up phone call to show appreciationPrerequisitesProficient in cutting, styling, coloring, perming and relaxing techniquesStrong customer service, communication, and interpersonal skillsEvaluation ProcessPerformance reviewed semi-annuallyCareer Progression OpportunitiesShift SupervisorAssistant ManagerGeneral ManagerTechnical TrainerReports to:General ManagerManager on Duty


• Location: Omaha, Papillion

• Post ID: 12015212 omaha is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018