Posted: Saturday, June 10, 2017 1:34 PM
Job Title: Customer Service Representative
Department: Sales and Marketing
Reports to: Inside Sales Manager
The Customer Service Representative is responsible for providing effective customer service by using excellent, in:depth knowledge of company products and programs. The position requires significant interaction with company sales staff, engineering, contractors and end users, by providing part quotes and sales, technical support, warranty support and field service support.
:Identify customer needs relative to service, parts, and/or support.
:Coordinate relevant information for varying departments as needed to address equipment troubleshooting needs, in a timely manner.
:Identify and initiate appropriate resolution response to promptly address customer needs.
:Maintain database of customer inquiries for analysis of problems.
:Recommend product changes and improvement to the appropriate functional managers.
:Coordinate response to customer field service needs.
:Receive parts orders and ensure accurate data entry.
:Review all service reports, ensure accuracy and provide to designated personnel for processing.
:Receive and review all outside charges for service by outside contractors to ensure accuracy and proper recording by designated personnel.
:Maintain Return Authorization (RA) and warranty procedures.
:Acquire and maintain specific product application knowledge on all InterSystems/GSI products, as appropriate.
:Other duties as assigned.
Bachelors degree in related field or equivalent experience, preferred.
Qualifications and Experience
:Minimum of two to three years of customer service experience in an original equipment manufacturing or industrial setting.
:Strong mechanical aptitude.
:Basic knowledge of electricity and electrical circuits and diagrams.
:Basic knowledge of air and hydraulic principles.
:Intermediate proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint, MS Outlook).
:Sound ability to choose appropriate actions : formulates clear decision criteria; evaluates options by considering implications and consequences; chooses and effective option.
:Strong analytical skills with demonstrated ability to assess information coming from various sources, and integrate information into meaningful recommendations.
:Self:disciplined measures progress and evaluates results; reprioritizes as appropriate; prevents irrelevant issues or distraction from interfering with timely completion of important tasks.
:Excellent oral/written communication skills, including excellent interpersonal skills, and relationship:building across functions.
This position has no supervisory responsibilities.
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
No travel is expected for this position.
Additional Eligibility Qualifications
GSI is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability,
• Location: Omaha
• Post ID: 8652093 omaha